| 4. Were they honest prior to lease agreement? |
|
| 5. Was the lease agreement process straightforward? |
|
| 6. Does he/she respect your privacy as a tenant? |
|
| 7. How easy is it to contact the landlord (Availability)? |
|
| 8. How quickly does he/she respond to concerns (responsiveness)? |
|
| 9. Does he/she act in a professional manner? |
|